Refund Policy

We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied, we offer refunds under the following conditions:

• Eligibility for Refund:

  • Refunds are available for products purchased directly from our website within 30 days of the purchase date.
  • The product must be unused, undamaged, and in its original packaging.
  • Certain items (e.g., personalized or digital products) are non-refundable unless they are defective or damaged upon arrival.

• How to Request a Refund:

  • Contact our Customer Support team at [support@activematrix.com/ 312-847-9014] to initiate your refund request.
  • Provide your order number and a brief description of the reason for the refund.
  • You may be required to provide photos of the product if it’s damaged or defective.

• Processing Time:

  • Refunds will be processed within 7-10 business days once the return is received and inspected.
  • Refunds will be issued to the original payment method used during the purchase.

• Shipping Costs:

  • Refunds do not include original shipping fees, except in cases where the product is defective or an error was made in fulfilling the order.

Shipping and Delivery Policy

We offer reliable and efficient shipping services to ensure your order arrives as quickly as possible.

• Shipping Methods and Times:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day (available for orders placed before [time, e.g., 12 PM EST])

• Shipping Rates:

  • Standard Shipping: $5.00 (Free for orders over $50)
  • Expedited Shipping: $15.00
  • Overnight Shipping: $30.00
  • Rates may vary for international orders.

• Eligible Destinations:

  • We currently ship to  United States, Canada, Europe.
  • International shipping costs and delivery times vary by destination.

• Order Processing Time:

  • Orders are processed within 1-2 business days.
  • Delivery times may vary based on location and availability of products.

• Tracking Your Order:

  • Once your order ships, you will receive a tracking number to monitor the delivery progress.

Return Policy and Process

If you’re not satisfied with your purchase, we offer a simple and hassle-free return process under the following conditions:

• Eligibility for Returns:

  • Products must be returned within 30 days of the purchase date.
  • Products must be unused, undamaged, and in the original packaging.
  • Non-returnable items include personalized, final sale, and clearance items (unless defective or damaged).

• How to Initiate a Return:

  • Contact our Customer Support team at [support@activematrix.com/ 312-847-9014] to request a return authorization.
  • Provide your order number and the reason for the return.
  • You will receive instructions for returning the item(s).

• Return Shipping:

  • Return shipping costs are the responsibility of the customer, unless the return is due to a defect or our error.
  • We recommend using a trackable shipping method to return items, as we are not responsible for lost packages.

• Refund Upon Return:

  • Once we receive your return and inspect the item(s), a refund will be issued to the original payment method.
  • Refunds will be processed within 7-10 business days.

Cancellation Policy

We understand that circumstances can change. Here’s how cancellations work for both subscriptions and reservations:

• Subscription Cancellations:

  • Subscriptions can be canceled at any time before the next billing cycle.
  • To cancel a subscription, log into your account, navigate to the subscription management section, and follow the prompts to cancel.
  • If you cancel after the billing date, you will not be charged for the next billing period, but no refunds will be issued for the current period.

• Reservation Cancellations:

  • Reservations can be canceled up to 48 hours before the scheduled date for a full refund.
  • Cancellations made within 48 hours of the reservation may be subject to a cancellation fee or no refund, depending on the specific terms of the reservation.
  • To cancel a reservation, contact our Customer Support team at [support@activematrix.com/ 312-847-9014] or use the cancellation link provided in your confirmation email.

• Non-Refundable Fees:

  • Certain non-refundable fees, such as booking fees or administrative fees, may apply to cancellations.

• How to Cancel:

  • For subscriptions, cancellations can be made via your account settings.
  • For reservations, please contact us directly at [support@activematrix.com/ 312-847-9014] or use the cancellation option provided.

These policies are designed to offer clarity and support to our customers. If you have any further questions, please don’t hesitate to contact our Customer Support team.